OmniCXM
The OmniCXM contact center solutions can either be engaged individually or holistically integrated to work together.
By seamlessly integrating data across multiple channels, OmniCXM brings the best of customer experience in a single solution that improves productivity, customer acquisition, retention, and loyalty.
Allowing customers to access information at any time, through any channel, and from whatever device they prefer, is crucial for maintaining a seamless customer service experience.
Providing customers with the option to contact organizations through their preferred channel enhances the experience of both agents and customers.

OmniCXM
Messaging
OmniCXM Messaging allow agents able to communication and service customer via different social media channel like WhatsApp, Facebook Messenger, Telegram, Live chat, Line to increasing customer satisfaction and productivity.
OmniCXM
Voice
OmniCXM Voice is a contact center solution with many call center functionalities like IVR, ACD, voice logging, ACS, intelligent call routing, AI voice assistant and many more.
OmniCXM
Email
OmniCXM Email is a module that supports multiple campaigns, case by case outbound emails base templates and automate process with or without approve of leader or administrator
OmniCXM
BPM
OmniCXM BPM is a business process management drive value for your organisation.
Omni Contact Center Features
Voice essentials
Ticket System
CRM Built-in
Social Media Chat Manager
AI ChatBot
AI Voicebot

Business Process Management
Reporting and Analytics
Workforce management
Multi-channel integration
Monitoring Dashboard
Auto Call Services
Have reliable service with Omnichannel Contact Center Software

New Agent Experience
The intuitive web interface let your supervisors and agents to quickly learn how to use OmniCXM, so they can focus on customer satisfaction!
Support email, voice, SMS, WhatsApp, Facebook Messenger, WebChat on one platform
Manage tasks across multiple channels with a single user interface
Create engagement workflows and intelligent routing tailored to your business
Discover more about the OmniCXM Agent Experience
Discover more about features and integrations
Realtime
Monitoring
The realtime panels and dashboards, that can be customized, allow supervisors to monitor agents performance and make dynamic changes when needed.
Supervisors can also perform call monitoring and recording services for quality assurance purpose.

